Invacare Corporation is the global leader in the home and long-term care medical equipment industries. Invacare’s products help people throughout the world live life better. Discover more about Invacare products and services available in your country. If you current location is not listed below, please contact us using this form.
North America
Asia Pacific
Invacare Corporation is the global leader in the home and long-term care medical equipment industries. Invacare’s products help people throughout the world live life better. Discover more about Invacare products and services available in your country. If you current location is not listed below, please contact us using this form.
North America
Asia Pacific
Effective: October 22, 2012
Updated on: June 06, 2025
Invacare Corporation dba Invacare America and its subsidiaries Adaptive Switch Laboratories, Inc., Freedom Designs, Inc., and Medbloc, Inc. (collectively “Invacare”, “we”, “our” or “us”) have long recognized that individuals with whom we conduct business value their privacy. However, in order to conduct global business in this increasingly electronic economy, the collection of personal information is often necessary and desirable. It is our goal to balance the benefits of e-commerce with the rights of individuals to prevent the misuse of their personal information. This privacy policy describes how Invacare collects, uses, shares and secures the personal information you provide. It also describes your choices regarding use, access and correction of your personal information. This privacy policy applies to Invacare owned and operated websites that are linking to this policy.
Please click on the following links for more information.
Collecting Information on All Site Visitors
Invacare America gathers certain generic information with respect to visitors’ use of our websites. Information such as the number of visitors, the frequency with which they visit, and the areas on the website that they favor, very much like television ratings that tell the networks how many people tuned in to a program. We only use this type of data in aggregate — that is, we look at the data on a collective basis, in summary form, rather than on an individual basis. This collective data helps us determine the extent to which our customers use certain parts of the website, which, in turn, enables us to make the website as appealing as we can for as many of you as possible, and provide you with the best possible Web experience. These statistical ratings do not contain any personal information about you or any of our users.
Personal Information
In some circumstances, Invacare America may request personal and professional information from you, such as your name, job title, email address, company name, telephone number or address. Your response to these inquiries is completely voluntary and you therefore have a choice whether or not to disclose this information. Invacare America uses this information to allow you to register for an account on most of our websites or to customize your experience on our websites. In addition, we may use this information for other business purposes, such as alerting you to products and services that can assist you in your business, sending you email alerts, providing brochures or catalogs, sales manuals, service manuals, demo videos, promoting website registration and assisting in order processing.
In some instances, we may collect, provider, prescriber, end user or insurance information (such as providers name, insurance company name). We use this information in order to provide you with the services you requested and for the reasons stated above.
In general, you can visit our websites without divulging any personal information. However, there may be areas of our websites that require this information to complete customization functions. Such areas of our websites may not be available to those choosing not to reveal the information requested.
If you fill out a credit application to be submitted back to us offline, we will collect additional information such as social security number, date of birth, reference information (such as name, email address and phone number), lender information if you have any current loans (such as lender name, address, contact person and phone number). We use this information to determine whether or not we will be able to provide you with a line of credit. Whether we are or are not able to do so we will use your name, email address or phone number to contact you regarding your application. Where you are unable to provide us with all of the details that we need to provide you with a line of credit, we may also collect personal information about you from third parties, such as your employer, service providers, agents, advisers, as well as other trade credit providers and credit reporting bodies. If we do not receive all of the information that we request, we may be unable to provide you with a line of credit, our products, our services, or otherwise engage with you.
Order Forms
If you submit an offline order form we will collect your name, shipping address, PO number, purchasing contact and phone number. If you submit an online order we will collect your credit card number, expiration date and billing address. We will use this information to fulfill your order and to call the purchasing contact if we are unable to process your payment or have any questions regarding your order.
Careers
If you choose to use the career section of our websites, in some instances you will be directed to our third-party service providers’ website although it may have the look and feel of our website. All information collected within the career section of our websites is covered by the privacy policy of our service provider and is shared back with us so that we may determine your eligibility for the position in which you applied and to contact you regarding an interview. Please refer to the privacy policy of our service provider for information on your privacy choice options. You can also contact us for your privacy choice options (see Contact Information section below) or you can find more information in the Access to Personal Information section below.
Surveys and Contests
We may provide you the opportunity to participate in surveys or contests on our websites. If you participate, we will request certain personal information from you. Participation in these surveys and contests is completely voluntary and you therefore have a choice whether or not to disclose this information. The requested information typically includes contact information (such as name and shipping address), and demographic information (such as zip code).
We use this information to determine which of our products produce a high volume of interest and determine what additional products we should offer in the future.
We may use a third-party service provider to conduct these surveys and contests. Any such service providers will be prohibited from using our users’ personal information for any other purpose; however, such service providers generally retain the right to use information collected from their websites in an anonymous or aggregated manner for the purposes of improving their websites and services. Before participating in any of these surveys or contests, please refer to the service provider’s privacy policy for more information on their use of the information collected from their websites. Except as otherwise provided in this privacy policy, or the survey or contest communications, we will not share the personal information you provide through a survey or contest with other third parties unless we give you prior notice and choice.
Communications from the Site
Special Offers, Updates and Newsletters
We will occasionally send you information on products, services, special deals, promotions and newsletters. We will use your name and email address to send these communications to you.
Out of respect for your privacy, you may opt-out of receiving these types of communications at any time by following the unsubscribe link located at the bottom of each communication or by emailing us at privacy@invacareamerica.com.
Service-related Announcements
We will send you strictly service-related announcements on rare occasions when it is necessary to do so. For instance, if our service is temporarily suspended for maintenance, we might send you an email. Generally, you may not opt-out of these communications, which are not promotional in nature. If you do not wish to receive them, you have the option to deactivate your account.
Customer Service
Based upon the personal information you provide us; we will send you a welcoming email to verify your username and password. Please remember to protect your Invacare America account by preventing others from accessing your password (and your computer) and by signing out of your Invacare America account when finished using the account. We will also communicate with you in response to your inquiries, to provide the services you request, and to manage your account. We will communicate with you by email or telephone, in accordance with your wishes.
Domain Information
Invacare America also collects domain information as part of its analysis of the use of our websites. This information enables us to become more familiar with customers who visit our websites, how often they visit, and what parts of a website they visit most often. Invacare America uses this information to improve its web- based offerings. This information is collected automatically and requires no action on your part.
Cookies and other Tracking Technologies
Invacare America and its partners use cookies or similar technologies to analyze trends, administer our websites, track users’ movements around our websites, and to gather demographic information about our user base as a whole. Invacare America uses a technology nicknamed “cookies.” Cookies are pieces of information, or data, sent to your browser from a web server and stored on your computer’s hard drive for record-keeping purposes. Our websites use cookies to make visiting our websites easier. We also use cookies to help us track how many unique visitors we have to our websites, as a type of aggregate counter. We do not link the information stored in cookies to any personal information you submit while on our websites.
While most browsers are initially set up to accept cookies, if you prefer, you can reset your browser to notify you when you’ve received a cookie or, alternatively, to refuse to accept cookies. It is important to note that you may not be able to use certain features on our websites if you choose not to accept the cookies we send to your computer.
An IP address is a unique number assigned to your computer when you are using your browser on the Internet. Our websites collect and track website traffic by IP address. We log this information for the sole purpose of tracking the number of visitors to our websites.
Clear Gifs (Web Beacons/Web Bugs)
We employ or our third-party tracking utility partners employ a software technology called clear gifs (a.k.a. Web Beacons/Web Bugs), that help us better manage content on our websites by informing us what content is effective. Clear gifs are tiny graphics with a unique identifier, similar in function to cookies, and are used to track the online movements of website users. In contrast to cookies, which are stored on a user’s computer hard drive, clear gifs are embedded invisibly on website pages and are about the size of the period at the end of this sentence. We do not tie the information gathered by clear gifs to our customers’ personal information.
Log Files
As is true of most websites, we gather certain information automatically. This information may include Internet protocol (IP) addresses, browser type, Internet service provider (ISP), referring/exit pages, the files viewed on our website (e.g., HTML pages, graphics, etc.), operating system, date/time stamp, and/or clickstream data to analyze trends in the aggregate and to administer our websites.
Advertising
We may partner with third parties to display advertising on our websites or to manage our advertising on other websites. Our third-party partners may use cookies or similar technologies in order to provide you advertising based upon your browsing activities and interests. Those third-party advertisers and other organizations may use their own cookies to collect information about your activities on our sites. This information may be used by them to serve advertisements that they believe are likely to be of interest to you based on content you have viewed. Third party advertisers may also use this information to measure the effectiveness of their advertisements. We do not control these cookies. To disable or reject third-party cookies, please refer to the relevant third party’s website.
Sharing Personal Information
We will share your personal information with third parties only in the ways that are described in this privacy policy and as follows:
Protecting Children
Invacare America is committed to protecting the privacy and rights of children online. We believe that children should be able to use the Internet in a safe, productive and efficient manner and should be afforded the highest protection available with respect to their personal information.
In addition, we will not solicit nor knowingly collect any personal information from children under the age of 13 who use our websites. If after registration, we receive notice that the registrant is actually less than 13 years old, we will immediately close their account and delete their personal information.
Links to Other Sites
Our websites contain links to other websites that are not owned or controlled by us. Please be aware that we are not responsible for the privacy practices of such other websites. We encourage you to be aware when you leave our website and to read the privacy statements of each and every website that collects personal information. This privacy policy applies only to information collected by our websites.
Access to Personal Information
Upon request Invacare America will provide you with information about whether we hold, or process on behalf of a third party, any of your personal information. To request this information please contact us at privacy@invacareamerica.com.
If your personal information changes, or if you no longer desire our service, you may correct, update, amend, delete inaccuracies, or deactivate it by making the change on our member information page or by emailing our Customer Support at privacy@invacareamerica.com or by contacting us by postal mail at the address listed in the Contact Information section below. We will respond to your request to access within a reasonable timeframe.
Data Retention
We will retain your information for as long as your account is active or as needed to provide you services. If you wish to cancel your account or request that we no longer use your information to provide you services, then contact us at the email address above. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
Social Media (Features) and Widgets
Our websites may include Social Media Features, such as the Facebook Like button and Widgets, such as the Share this button or interactive mini programs that run on our websites. These Features may collect your IP address, which page you are visiting on our websites, and may set a cookie to enable the Feature to function properly. Social Media Features and Widgets are either hosted by a third party or hosted directly on our websites. Your interactions with these Social Media Features and Widgets are governed by the privacy policy of the company providing it.
Tell-A-Friend
If you choose to use our referral service to share news articles with a friend, we will ask you for your friend’s name and email address. We will automatically send your friend a one-time email inviting him or her to read the article. Invacare America stores this information for the sole purpose of sending this one-time email.
Your friend may contact us at privacy@invacareamerica.com to request that we remove this information from our database.
Public Forums
Some of our websites offer publicly accessible blogs or community forums. You should be aware that any information you provide in these areas may be read, collected, and used by others who access them. To request removal of your personal information from our blog or community forum, contact us at privacy@invacareamerica.com. In some cases, we may not be able to remove your personal information, in which case we will let you know if we are unable to do so and why. In some instances, the comments that you leave on our blog posts are hosted on a third-party service providers’ website and therefore we may not be able to remove the personal information you submit along with your comments.
Testimonials/Videos/Photographs
We post testimonials, videos and/or photographs provided by our customers that may contain personal information. We do obtain the customer’s consent prior to posting the testimonial, video or photograph along with their personal information. To request removal of your personal information from the testimonial, video or photograph or to request that we remove your testimonial, video or photograph from our websites please contact us at privacy@invacareamerica.com.
Terms of Use & Privacy Policy
By visiting any Invacare America website linking to this privacy policy, you are accepting the practices described in this privacy policy and agree that any disputes over a privacy related matter is subject to this privacy policy and to any limitations of liability or damages described in Invacare America’s Terms of Use for such websites.
Security
The security of your personal information is important to us. We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, we cannot guarantee its absolute security.
When you enter sensitive information (such as a credit card number) on our order forms, we encrypt the transmission of that information using secure socket layer technology (SSL). If you have any questions about the security of your personal information, you can contact us at privacy@invacareamerica.com.
Changes to Our Privacy Notice
We may update this privacy policy to reflect changes to our information practices. If we make any material changes, then we will notify you by email (sent to the e-mail address specified in your account) or by means of a notice on our websites prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices.
Contact Information
If you have any questions or comments about this notice, the ways in which we collect and use your personal information, your choices and rights regarding such use, please do not hesitate to contact us at:
Invacare America Privacy Notice for California Residents
Effective: January 1, 2020
Updated on: N/A
This privacy notice for California Residents supplements the information contained in the Invacare America Privacy Policy above and applies solely to visitors and users of our websites who reside in the State of California (“consumers” or “you”). If a conflict exists between the Invacare America Privacy Policy above and this privacy notice for California Residents, then this privacy notice for California Residents will prevail for California residents. We adopt this notice to comply with the California Consumer Privacy Act of 2018 (“CCPA”). Any terms defined in the CCPA have the same meaning when used in this privacy notice. Please click on the following links for more information.
This privacy notice does not apply to employment-related personal information collected from California-based employees, job applicants, contractors, or similar individuals. If you are a California based employee, job applicant, contractor, or similar individual, then please contact privacy@invacareamerica.com or the Company’s Human Resource department at the phone number in the Contact section below to obtain a copy of the Company’s CCPA Employee Disclosure.
Where noted in this privacy notice, the CCPA temporarily exempts personal information reflecting a written or verbal business-to-business communication (“B2B personal information”) from some its requirements.
Information We Collect
We collect information that identifies, relates to, describes, references, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer, household or device (“personal information”). Personal information does not include:
In particular, we have collected the following categories of personal information from consumers within the last twelve (12) months:
| Category | Examples Only (not all information is collected) | Collected |
| A. Identifiers | A real name, alias, postal address, unique personal identifier, online identifier, Internet Protocol address, Social Security number, email address, account name, or other similar identifiers. | YES |
| B. Personal information categories listed in the California Customer Records statute (Cal. Civ. Code § 1798.80(e)) | A name, signature, Social Security number, physical characteristics or description, address, telephone number, education, employment, employment history, bank account number, credit card number, debit card number, or any other financial information, medical information, or health insurance information. Some personal information included in this category may overlap with other categories. | YES |
| C. Protected classification characteristics under California or federal law | Characteristics of protected classifications under California or federal law, such as sex, age, race, religion, national origin, disability, medical conditions and information, citizenship, immigration status, marital status, and veteran or military status. | YES |
| D. Commercial information | Records of products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies. | YES |
| E. Internet or other similar network activity | Browsing history, search history, information on a consumer’s interaction with a website, application, or advertisement. | YES |
We obtain the categories of personal information listed above from the following categories of sources:
Use of Personal Information
We may use or disclose the personal information we collect for one or more of the following business purposes:
We will not collect additional categories of personal information or use the personal information we collected for materially different, unrelated, or incompatible purposes without providing you notice.
Sharing Personal Information
We may disclose your personal information to a third party for a business purpose. When we disclose personal information for a business purpose, we enter a contract that describes the purpose and requires the recipient to both keep that personal information confidential and not use it for any purpose except performing the contract.
We share your personal information for a business purpose to the following categories of third parties:
Disclosures of Personal Information for a Business Purpose
In the preceding twelve (12) months, we have shared the following categories of personal information for a business purpose:
Sales of Personal Information
In the preceding twelve (12) months, we have not sold any personal information.
Your Rights and Choices
The CCPA provides California residents (California consumers) with specific rights regarding their personal information. This section describes your CCPA rights and explains how to exercise those rights.
Access to Specific Information and Data Portability Rights
You have the right to request that we disclose certain information to you about our collection and use of your personal information over the past 12 months. Once we receive and confirm your verifiable consumer request (see Exercising Access, Data Portability, and Deletion Rights), we will disclose any of the following (at your option) to you:
We do not provide these access and data portability rights for B2B personal information.
Deletion Request Rights
You have the right to request that we delete any of your personal information that we collected from you and retained, subject to certain exceptions. Once we receive and confirm your verifiable consumer request (see Exercising Access, Data Portability, and Deletion Rights), we will delete (and direct our service providers to delete) your personal information from our records, unless an exception applies.
We may deny your deletion request if retaining the information is necessary for us or our service providers to:
We do not provide these deletion rights for B2B personal information.
Exercising Access, Data Portability, and Deletion Rights
To exercise the access, data portability, and deletion rights described above, please submit a verifiable consumer request to us by either calling us, emailing us or sending us a written request, as described in the Contact Information section below.
Only you, or someone legally authorized to act on your behalf, may make a verifiable consumer request related to your personal information. You may also make a verifiable consumer request on behalf of your minor child. To designate an authorized agent, the agent must produce a signed authorization from you (e.g., notarized power of attorney). We reserve the right to also require that consumers using agents separately verify them identify (as described in this Privacy notice) to help us detect or prevent fraud. We reserve the right to deny a request from an agent that does not submit proof that they have been authorized by the consumer to act on their behalf.
You may only make a verifiable consumer request for access or data portability twice within a 12-month period. The verifiable consumer request must:
We cannot respond to your request or provide you with personal information if we cannot verify your identity or authority to make the request and confirm the personal information relates to you. Making a verifiable consumer request does not require you to create an account with us. We will only use personal information provided in a verifiable consumer request to verify the requestor’s identity or authority to make the request.
Response Timing and Format
We endeavor to respond to a verifiable consumer request within 45 days of its receipt. If we require more time (up to 90 days), we will inform you of the reason and extension period in writing. We will deliver our written response to a mailing address or email address provided by you, at your option; however, if you have an account with us, we may deliver our written response to that account. Any disclosures we provide you will only cover the 12-month period preceding our receipt of a verifiable consumer request. The response we provide will also explain the reasons we cannot comply with a request, if applicable. For data portability requests, we will select a format to provide your personal information that is readily useable and should allow you to transmit the information from one entity to another entity without hindrance.
We do not charge a fee to process or respond to your verifiable consumer request unless it is excessive, repetitive, or manifestly unfounded. If we determine that the request warrants a fee, we will tell you why we made that decision and provide you with a cost estimate before completing your request.
Personal Information Sales
We do not sell your personal information.
Non-Discrimination
We will not discriminate against you for exercising any of your CCPA rights. Unless permitted by the CCPA, we will not:
However, we may offer you certain financial incentives permitted by the CCPA that can result in different prices, rates, or quality levels. Any CCPA-permitted financial incentive we offer will reasonably relate to your personal information’s value and contain written terms that describe the program’s material aspects. Participation in a financial incentive program requires your prior opt in consent, which you may revoke at any time.
Changes to Our Privacy Notice
We reserve the right to amend this privacy notice at our discretion and at any time. When we make changes to this privacy notice, we will post the updated notice on our websites and update the notice’s “Updated on” date. Your continued use of our websites following the posting of changes constitutes your acceptance of such changes.
Contact Information
If you have any questions or comments about this notice, the ways in which we collect and use your personal information, your choices and rights regarding such use, or wish to exercise your rights under California law, please do not hesitate to contact us at:
